We have all heard, “You Get What You Pay For”, implying there are 2 ends of the selling and buying landscape, Good Quality, or Good Price.
The two should be an unbreakable pair, so that what you want, and what you get meet your expectations. (Just ask our Tattoo recipient)
If you have ever been on the receiving end of customer dis-satisfaction, you may want to take stock of these 12 simple hidden ingredients on your supplier invoice & ask yourself if your current supplier meets these expectations:
- Supplier is a problem solver and positions themselves as a partner to delivering solutions.
- Project is done right the first time.
- Supplier owns the entire process, including unforeseen problems, and quickly delivers solutions to the unforeseen.
- Experienced Support Staff
- Supplier that demands excellence within the supply chain, so the client only knows excellence.
- Supplier who is loyal to those in the supply chain that support the execution of the client needs.
- Supplier who personally project manages the entire process until the project is completed
- A supplier that values a good price, but not at the expense of client satisfaction.
- A supplier that brings fresh ideas, supported by actual experience.
- Consistent pricing
- Honest, available, on time, and delivers what is expected.
- Supplier refuses to move forward with anything sub-par in the process.
Ultimately, what is in a price is expectations. If your expectations are met with each interaction with a supplier. You get exactly what you paid for.
If your expectations are not met, then no matter what the transaction cost was, even if it was free, the price was too high.